Terms of service

These terms are an agreement between e-helper (“we”, “us”) and the business that opens a shop on e-helper (“you”, the shop owner). By using e-helper you accept them. Please read them together with our Privacy policy and Refund policy.

1. What e-helper provides

e-helper is an online shop platform. We give you a website for your shop on your own domain, an admin panel to manage products, orders, customers, stock and accounts, and connections to couriers, payment services, SMS and Facebook. The features you get depend on your package.

2. Your account

• You must give us correct business and contact details, and keep them up to date.
• You are responsible for every login of your shop (yours and your staff’s). Keep passwords private and turn on two-step sign-in.
• Tell us at once at support.ehelperbd@gmail.com if you think someone else has used your account.

3. Packages, prices and billing

• You pay for your package for 1 month or 12 months at a time, in advance. The price is shown on your Billing page before you pay.
• Each package includes a number of orders per month. Orders above that number are charged per order at the rate of your package, and are added to your next bill.
• A setup fee, if any, is shown before you start and is paid once.
• You can pay by bKash, bank transfer or online payment, as shown on your Billing page. A manual payment counts once we have checked it.
• We may change package prices. A change never affects a period you have already paid for, and we tell you at least 15 days before it applies.

4. Late payment

Your admin panel shows how many days are left on your plan. If a plan is not renewed by its end date, your shop keeps working for 7 more days. After that your website is closed to visitors until you pay. Your admin panel and all your data stay safe, and the website opens again as soon as the payment is received.

5. Your shop, your content, your responsibility

• You own your products, photos, texts, customers and orders. You give us permission to store and show them only to run your shop.
• You are the seller. Products, prices, delivery, returns, warranties and customer service are between you and your customers.
• You must follow the laws of Bangladesh, including consumer rights, trade licence and tax rules that apply to your business.

6. Not allowed

You may not use e-helper to sell or promote anything illegal, counterfeit, stolen or dangerous; to cheat customers; to send spam; or to attack, copy or overload the platform. We may suspend a shop that breaks this rule, and we will tell you why.

7. Third-party services

Couriers (such as Steadfast and Pathao), payment services (such as bKash, Nagad and SSLCommerz), SMS providers and Facebook are run by other companies under their own terms. You open your own accounts with them. We are not responsible for their service, fees or decisions.

8. Service and support

We work to keep e-helper running every day and to protect your data with backups and security checks. Sometimes we need short maintenance, or a problem outside our control (internet, hosting or a third-party service) may stop the service for a while. We will fix problems as fast as we can, but we cannot promise that the service will never stop.

9. Limit of liability

As far as the law allows, we are not responsible for lost sales, lost profit or indirect losses. Our total responsibility for any claim is limited to what you paid us in the 3 months before it.

10. Ending the service

• You can stop at any time by not renewing. Your shop then closes as described in section 4.
• Ask us within 30 days after your shop closes, and we will send you your products, orders and customers as files (CSV). After 90 days we may delete the shop and its data for good.
• We may end the service for a shop that seriously breaks these terms.

11. Changes and law

We may update these terms. The date at the top shows the latest version, and we tell shop owners about important changes. These terms follow the laws of Bangladesh, and the courts of Dhaka decide any dispute we cannot settle together.