Privacy policy

This policy explains what information e-helper keeps, why, and how we protect it. It covers shop owners and their staff, and the customers who buy from shops on e-helper.

1. Information we keep

• Shop owners and staff: name, email, phone, business details, login records and payments made to e-helper.
• Shop customers (on behalf of the shop): name, phone, delivery address, order details, payment references, and reviews they write.
• Technical data: IP address, browser type and the pages visited, used for security and to stop abuse.

2. Who controls customer data

Each shop owns the data of its own customers and decides how to use it. e-helper stores and processes that data only to run the shop. Every shop is kept separate: one shop can never see another shop’s products, orders or customers.

3. How we use information

• To run the shops: take orders, book couriers, take payments and send order messages.
• To bill shop owners and to give support.
• To keep the platform secure and find fraud or misuse.
• We do not sell personal data, and we do not use shop customers’ data for our own marketing.

4. Who we share it with

Only with the services needed to run a shop, and only what they need:

• Hosting and database providers (Vercel and Supabase) that store the data securely.
• The courier, payment, SMS and Facebook services a shop chooses to connect.
• Authorities, when the law of Bangladesh requires it.

5. How we protect it

• All connections use HTTPS encryption.
• Passwords are never stored in readable form. Two-step sign-in is available for every admin.
• Courier and payment keys are stored encrypted, where no browser can read them.
• Access inside each shop follows roles and permissions set by the shop owner.

6. Cookies

We use cookies to keep you signed in and to remember your cart. Shops that turn on Facebook Pixel also use Facebook’s cookies to measure their ads.

7. How long we keep it

We keep data while the shop is active. When a shop closes, its data is kept for 90 days so the owner can come back or ask for a copy, and then it may be deleted. Payment records may be kept longer where the law requires.

8. Your choices

A customer who wants to see, correct or delete their data should contact the shop they ordered from. Shop owners can ask us at support.ehelperbd@gmail.com. We may update this policy; the date at the top shows the latest version.