Refund policy

This policy covers payments made to e-helper for packages. It does not cover purchases from shops on e-helper: for those, please contact the shop you bought from.

1. Try before you pay

You can see a full demo shop before you buy, and some packages start with a free trial. Please use them to make sure e-helper fits your business.

2. When you get a refund

• First payment, within 7 days: if you are not happy, ask within 7 days of your first payment and we refund the package price in full (setup work already done is not refunded).
• Double or wrong payment: if you paid twice or paid more than your bill, the extra amount is refunded in full.
• Our fault: if e-helper could not provide the service for more than 3 days in a row because of a problem on our side, we refund or add the lost days to your plan — your choice.

3. When there is no refund

• After the first 7 days, for the rest of a period already started (1 month or 12 months).
• Charges for extra orders that were already received.
• Setup fees, once the setup work is done.
• A shop suspended for breaking our Terms of service.
• Fees charged by couriers, payment services, SMS providers or domain companies.

4. Changing package

You can move to a bigger package at any time; we count the unused part of your current plan towards it. Moving to a smaller package starts from your next renewal.

5. How to ask for a refund

Email support.ehelperbd@gmail.com with your shop name, the payment date, the amount and the transaction ID. We answer within 3 working days. An approved refund is sent to the same account or bKash number you paid from within 7–10 working days.